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WHY 1CC

Our Partnership

Nathan and AJ are passionate individuals who believe you can have fun while achieving top performance.

They believe in being Humble, Hungry, and Smart while attacking each day with a sense of Intelligent Urgency.

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Nathan Teahon

AJ Windle

At 1Contact Consulting, we specialize in helping organizations design, improve, or outsource their contact center operations. Rather than trying to build everything internally or struggle with underperforming vendors, our clients rely on us to connect them with the right outsourcing partners and solutions for their business.

Our team has decades of hands-on experience leading contact center programs across inbound customer care, outbound sales, technical support, and specialty programs. We understand the operational realities behind SLAs, staffing, compliance, and performance — and we use that experience to guide you toward partners who can truly deliver.

Instead of pushing a single vendor or generic solution, we take the time to understand your goals, call types, volumes, channels, technology stack, and budget. From there, we identify outsourcing options that align with your objectives and introduce you to vetted partners with proven results.

Our approach is simple: the right partner, the right model, and a well-defined launch plan. Whether you are outsourcing for the first time, replacing an existing provider, or expanding capacity, we help ensure a smooth transition and a high-performing contact center operation.

Nathan Teahon

Nathan Teahon’s journey in the BPO industry is marked by a profound depth of experience and a broad spectrum of roles. As Vice President of Quality Contact Solutions, he has demonstrated exceptional leadership, overseeing client programs, managing subcontract vendors, and directing key departments like Accounting, IT, and Operations. His adept handling of the company’s P&L, which includes over $8 million in sales, and his negotiating skills underscore his strategic acumen.

Nathan’s past roles span from Supervisor to Vice President, giving him unique insights into every aspect of call center operations. His ability to lead large teams and manage extensive outsourced call center operations, with 500 active seats at peak times, showcases his operational excellence and commitment to delivering results.

AJ Windle

With over 25 years in the BPO outsourcing industry, A.J. Windle exemplifies a combination of strategic leadership and operational expertise. As the Director of Client Engagement and former Director of Operations at Quality Contact Solutions, he has shown a profound commitment to operational efficiency and excellence in contact center management.

A.J. is known for his skills in client relationship management, contributing significantly to revenue growth and client retention. His role at 1CC further capitalizes on his extensive background, focusing on delivering custom solutions that drive client success. His Contact Center Compliance Certification also highlights his dedication to maintaining the highest industry standards.