Contact Us

One Source, Tailored Solutions​

1Contact Consulting is your gateway to a world where every business challenge meets an innovative solution—partner with us for exceptional contact center consulting, BPO services, and virtual assistance that transforms potential into performance. From operational management that fine-tunes your day-to-day efficiency to strategic sales operations that boost your bottom line, our expertise is as diverse as our clients needs. Our targeted assessments and executive coaching programs are designed to mold leaders and teams that are not just prepared but primed for success. 

 
Let's Talk

Our Services

1Contact Consulting redefines business excellence. Our core mission is to propel companies forward with unmatched operational and sales expertise. We specialize in Performance Management and Business Process Consulting, crafting tailor-made solutions for both startups and established enterprises.

Sales & Customer Service Outsourcing

Amplify your sales and enhance customer interactions. Connect with our network of seasoned BPOs to deliver exceptional service experiences and drive revenue growth.

Fractional Resources

Access high-level skills without the full-time costs. Fractional employees offer targeted expertise for your specific needs, providing significant budget efficiency and reducing overhead.

Virtual Assistants

Experience the efficiency of having a dedicated professional in your corner. Our expert assistants enhance your productivity, streamline your operations, and free you to focus on what you do best.

Consulting

Our strategic advisory services are the keystone to unlocking next-level efficiency and effectiveness in your operations. We guide your organization to operational excellence with data-driven insights and industry-proven practices.

Coaching

Our services are designed to deepen connections within your team, refine leadership skills, and accelerate organizational performance. With 1CC, you can expect a tailored and structured approach to increasing individual and team performance.

Assessments

Assessments empower you with in-depth insights into your team’s dynamics. By identifying individual strengths, areas for growth, and educational opportunities, we facilitate personal and professional excellence that aligns with your organizational objectives.

Why 1CC

At 1CC, we specialize in Outsource Contact Center Consulting and professional development. With our collective experience exceeding 50 years, we adeptly match clients with optimal outsourcing solutions and expert Fractional Resources.

Our Story

After 20 years of experience leading the charge in the Call Center and Outsourcing space, Nathan and AJ formed a partnership.

Their mission is to provide a different spin on how to provide sales and customer service teams of all sizes the resources they need to be successful.

MORE ABOUT US

Our Partnership

Nathan and AJ are passionate individuals who believe you can have fun while achieving top performance.

They believe in being Humble, Hungry, and Smart while attacking each day with a sense of Intelligent Urgency.

Read More

Nathan Teahon

AJ Windle

Blog

Explore our blogs for fresh perspectives and practical advice.

Why Extraordinary Executives Utilize Profile Assessments
Why Extraordinary Executives Utilize Profile Assessments...
Read More
Kill Your Clone
These are a few of the misconceptions around Executive Coaching...
Read More
Misconceptions of Executive Coaching
The concept of coaching is something that people tend to understand, or...
Read More

Innovative solutions to all of your business challenges.

Services

Explore

© 2024 1Contact Consulting

Nathan Teahon

Nathan Teahon’s journey in the BPO industry is marked by a profound depth of experience and a broad spectrum of roles. As Vice President of Quality Contact Solutions, he has demonstrated exceptional leadership, overseeing client programs, managing subcontract vendors, and directing key departments like Accounting, IT, and Operations. His adept handling of the company’s P&L, which includes over $8 million in sales, and his negotiating skills underscore his strategic acumen.

Nathan’s past roles span from Supervisor to Vice President, giving him unique insights into every aspect of call center operations. His ability to lead large teams and manage extensive outsourced call center operations, with 500 active seats at peak times, showcases his operational excellence and commitment to delivering results.

AJ Windle

With over 25 years in the BPO outsourcing industry, A.J. Windle exemplifies a combination of strategic leadership and operational expertise. As the Director of Client Engagement and former Director of Operations at Quality Contact Solutions, he has shown a profound commitment to operational efficiency and excellence in contact center management.

A.J. is known for his skills in client relationship management, contributing significantly to revenue growth and client retention. His role at 1CC further capitalizes on his extensive background, focusing on delivering custom solutions that drive client success. His Contact Center Compliance Certification also highlights his dedication to maintaining the highest industry standards.