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Outsourcing, Technology, and Virtual Assistant Solutions — Matched to Your Needs

We help companies optimize operations, enhance customer experience, and increase revenue through smart outsourcing partnerships, contact center technology solutions, and virtual assistant services.

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Our Services

1Contact Consulting helps organizations strengthen their operations by connecting them with the right resources. We provide access to vetted contact center outsourcing solutions, match companies with trusted contact center technology, and offer flexible virtual assistant support. Our goal is simple: help you scale efficiently while improving performance and customer experience.

Contact Center Outsourcing

A Network Built to Scale with You!

We  partner with 20+ vetted contact centers across the U.S., nearshore, and offshore—each specializing in different sales and support functions. Whether you need outbound, inbound, or bilingual agents, we match you with the right team, in the right location, at the right time. It’s outsourcing made strategic.  

Virtual Assistants

Flexible support, built to scale.

Our virtual assistants take on administrative tasks, CRM updates, scheduling, and more. Whether you need part-time help or full-process support, we match you with remote professionals who integrate seamlessly into your team. 

Contact Center Technology

Smarter tool. Strong results.

We help companies identify and select the right contact center technology partners. Whether you need new dialer systems, caller ID solutions, better integrations, or clearer reporting, we assess your needs and connect you with trusted providers so your technology truly supports your team and improves both customer and agent experience.

Why 1CC

At 1CC, we specialize in Outsource Contact Center services and technology. With our collective experience exceeding 50 years, we have the knowledge to marry our clients needs with a proven solution. 

Our Story

After leading the charge in the Call Center and Outsourcing space, Nathan and AJ formed a partnership.

Their mission is to provide a different spin on how to provide sales and customer service teams of all sizes the resources they need to be successful.

MORE ABOUT US

Our Partnership

Nathan and AJ are passionate individuals who believe you can have fun while achieving top performance.

They believe in being Humble, Hungry, and Smart while attacking each day with a sense of Intelligent Urgency.

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Nathan Teahon

AJ Windle

Nathan Teahon

Nathan Teahon’s journey in the BPO industry is marked by a profound depth of experience and a broad spectrum of roles. As Vice President of Quality Contact Solutions, he has demonstrated exceptional leadership, overseeing client programs, managing subcontract vendors, and directing key departments like Accounting, IT, and Operations. His adept handling of the company’s P&L, which includes over $8 million in sales, and his negotiating skills underscore his strategic acumen.

Nathan’s past roles span from Supervisor to Vice President, giving him unique insights into every aspect of call center operations. His ability to lead large teams and manage extensive outsourced call center operations, with 500 active seats at peak times, showcases his operational excellence and commitment to delivering results.

AJ Windle

With over 25 years in the BPO outsourcing industry, A.J. Windle exemplifies a combination of strategic leadership and operational expertise. As the Director of Client Engagement and former Director of Operations at Quality Contact Solutions, he has shown a profound commitment to operational efficiency and excellence in contact center management.

A.J. is known for his skills in client relationship management, contributing significantly to revenue growth and client retention. His role at 1CC further capitalizes on his extensive background, focusing on delivering custom solutions that drive client success. His Contact Center Compliance Certification also highlights his dedication to maintaining the highest industry standards.