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WHY 1CC

Our Partnership

Nathan and AJ are passionate individuals who believe you can have fun while achieving top performance.

They believe in being Humble, Hungry, and Smart while attacking each day with a sense of Intelligent Urgency.

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Nathan Teahon

AJ Windle

At 1CC, we specialize in Outsource Contact Center Consulting and professional development. With our collective experience exceeding 50 years, we adeptly match clients with optimal outsourcing solutions and expert Fractional Resources.

Our expertise spans across various program types, including B2B and B2C sales, technical support, and customer service. We work closely with clients to develop and implement strategies that optimize customer engagement, enhance service quality, and consistently achieve desired performance objectives.

Our approach involves thoroughly analyzing client needs and leveraging our vast experience to design and manage solutions that deliver measurable results and value.

Additionally, 1CC is focused on improving leadership and team dynamics for support and sales teams. Often, development is geared towards executive teams and front-line team members, with middle managers being left to sink or swim.

We know that a great supervisor can make an average team great, and a poor supervisor can make a great team bad. It’s becoming increasingly challenging to keep employees, and we all know that people often leave managers, not companies.

We have a passion for ensuring that these leaders have the tools to be successful and can also put themselves in a position to be the future executives who drive business success.

Innovative solutions to all of your business challenges.

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Nathan Teahon

Nathan Teahon’s journey in the BPO industry is marked by a profound depth of experience and a broad spectrum of roles. As Vice President of Quality Contact Solutions, he has demonstrated exceptional leadership, overseeing client programs, managing subcontract vendors, and directing key departments like Accounting, IT, and Operations. His adept handling of the company’s P&L, which includes over $8 million in sales, and his negotiating skills underscore his strategic acumen.

Nathan’s past roles span from Supervisor to Vice President, giving him unique insights into every aspect of call center operations. His ability to lead large teams and manage extensive outsourced call center operations, with 500 active seats at peak times, showcases his operational excellence and commitment to delivering results.

AJ Windle

With over 25 years in the BPO outsourcing industry, A.J. Windle exemplifies a combination of strategic leadership and operational expertise. As the Director of Client Engagement and former Director of Operations at Quality Contact Solutions, he has shown a profound commitment to operational efficiency and excellence in contact center management.

A.J. is known for his skills in client relationship management, contributing significantly to revenue growth and client retention. His role at 1CC further capitalizes on his extensive background, focusing on delivering custom solutions that drive client success. His Contact Center Compliance Certification also highlights his dedication to maintaining the highest industry standards.